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This course is designed to introduce the students to the fundamental concepts, theories, strategies and skills needed to understand and conduct effective crisis intervention. Various problem solving skills and intervention techniques will be explored. The course will develop the ability of the students to intervene in crisis situations with competence and confidence. The student will be taught to recognize behaviour patterns that may lead to violent encounters. Participants will apply and demonstrate accepted techniques of crisis intervention to a variety of commonly encountered emergency situations. Certain types of calls require specific intervention strategies as mandated by provincial policies and guidelines. The focus of this course is to make the participant feel competent and comfortable when responding to a diverse range of crisis situations.